Job Information
S&P Global Associate Director in Gurgaon, India
About the Role:
Role : Associate Director
Company overview
Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets’ most challenging problems. Innovating, integrating, and optimising the post-trade workflow – we are positively shaping the way the community works forever.
Department overview:
Operations serves as the primary interface for day-to-day support of customers facilitating onboarding, testing of new functionality and enhancements and by providing production support for the various Osttra platforms. Operations professionals work in a fast-paced environment where the main objective is to provide excellent service to our customers by answering financial inquires and providing platform onboarding expertise with urgency and attention to detail while contributing to the area’s overall strong sense of teamwork.
Position summary
We are looking for self-driven individuals with great problem solving and analytical skills to fill manager position within the Client Services / Implementation Services group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within OSTTRA’s suite of products.
Duties & accountabilities
Management of 8 to 15 associates. Perform regular one to ones and career management guidance for direct reports
Build a good understanding of platforms and be the point of escalation for external clients
Ensure high productivity and quality standards are maintained within the team.
Act as a relationship point for client and internal business partners for work done by the Gurgaon group.
Work closely with internal stakeholders like sales, account management, change management and product team to manage book of work.
Participate in various internal project for system enhancements and external projects deliveries.
Liaise with local and global management teams focussing on the process and client service delivery.
Drive continual improvement of the client service process and strive for world class client experience.
Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the tradeflows and help troubleshoot issues faced by the client.
Configure the product as per clients requirement.
Business / Personal competencies
Education and experience
University graduate or equivalent
Fluency in English is required.
12+ years in financial Operation or Financial technology environment
Good understanding of capital markets products
Experience in direct customer facing role is preferred.
Prior experience working with Traiana Products is preferred.
5+ years in management roles
Management requirements
- The role will require day to day management of staff within the client service team. As such previous management experience is essential.
Commercial awareness
Knowledge of the Financial OTC Derivative products (FX is a plus).
Awareness of Derivatives products and Trade Processing.
Teamwork
Strong team player working at all levels of the business
Assist in coordinating the implementation of change to improve established performance guidelines.
Flexible working in shifts as per business requirement.
About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at www.osttra.com .
What’s In It For You?
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 296170
Posted On: 2024-02-05
Location: Gurgaon, Haryana, India