Job Information
S&P Global Outbound Operations Analyst in Gurgaon, India
About the Role:
Grade Level (for internal use):
08
The Team: The Content Partnerships team is S&P’s center of excellence for on-boarding, managing and developing outbound partnerships across the firm.
Our primary focus is effective execution of the company’s strategy to drive revenue generation through a broad and diverse range of partnerships including, Information Service Providers, Exchanges, Clearers and Trading Venues, Technology Vendors and Consulting firms.
We leverage partnerships to support client requirements for seamless access to our products, services and capabilities. Partnerships also help us to establish connectivity for data integration and processing and enable the deployment of software and managed solutions.
The Impact: Primarily focusing on the Operations pillar of Outbound, you will assist in the tracking, reporting and invoice processing for all our Outbound partners who subscribe to/license S&P Global data. Our team uses best practices and enterprise thinking, to manage our relationships with our Partners.
What’s in it for you:
We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
You will expand your business intelligence by learning how S&P Global impacts clients’ and partners’ day to day workflow and decision-making processes & build industry knowledge.
You will analyze clients’ business needs and develop solutions and process improvements to maintain and grow business.
Responsibilities:
You will primarily be responsible for supporting ongoing requirements related to managing partner relationships post signature of the agreement(s) with the partner.
Create and maintain the Partners’ list for scheduled reports.
Follow up/Track Partner reports and manage resolution/escalation of any reporting related issues.
Monitor and liaise with finance regarding any billing amendments/issues.
Monitor, update and save reports in our repository/shared drive.
Monitor and respond to internal sales/product and external Partner inquiries in a timely manner or escalate immediately.
Produce Common Customer Analysis on a quarterly basis for all the Outbound Partners.
Work with internal teams on process/workflow improvement.
Identify opportunities to better document workflows, projects, and documentation in a centralized medium such as the Intranet site (SharePoint). Work with manager for mentorship on execution.
What We’re Looking For:
Basic Qualifications :
Minimum 5 years of relevant/total experience.
Familiar with Salesforce application, navigation and operation
Create and produce the Salesforce reports, maintenance of accounts/opportunities
Comfortable liaising with internal stakeholders and external Partners.
Proactive and quick learner.
Excellent Microsoft Office Word, Excel, Outlook, Website information population, etc. This position will frequently work within Word for contractual review, Excel for reporting, Outlook for mail & calendar.
Attention to detail, follow-through on projects and multi-tasking skills a must.
Strong analytical & problem-solving skills.
Preferred Qualifications:
Bachelor’s degree required with any background (preferably in financial information and market data and/or accounting/finance).
Strong Interpersonal verbal and written communications skills
Experience working with large global teams would be an advantage.
Excellent organizational and team building skills. Must be highly organized and self-directed with the ability to work independently and adapt to change.
Understanding of Data Partnership Operations including Market Data Administration.
Working knowledge of Account Payables, invoice validation, reconciliation, and payment processing.
Generate MIS reports on relationships with service providers.
Ability to create meaningful data reports customized to multiple stakeholder requirements for budgeting, forecasting and reconciliation efforts.
Working knowledge of data reporting and visualization tools like Power BI, Power Automate and Tableau.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 300057
Posted On: 2024-04-15
Location: Gurgaon, Haryana, India