Job Information
S&P Global Director, EDM & tF Client Manager in London, United Kingdom
About the Role:
Grade Level (for internal use):
13
Enterprise Solutions EDM & thinkFolio Client Management
The Team:
Enterprise Solutions (ES) is a powerful combination of world class people and businesses with a shared mission and legacy of evolving markets and delivering for the most demanding customers in the world.
We are the catalyst to bring data, software, services, and expertise together to power the markets of the future. With more than 5,000 incredibly talented team members, ES serves over 7,500 customers across 21 market-leading businesses.
The Impact:
S&P Global is looking for a client orientated individual to join the Client Management team. Client Managers are critical to representing the customer voice within S&P and representing S&P to the customer - it is a trusted and crucial function within the Business.
The Client Management Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided.
This team acts as the primary point of contact for non-commercial relationship management with clients.
Key responsibilities include:
Partnering with clients to understand their needs and objectives
Scheduling regular meetings monthly or quarterly as appropriate with a clear agenda including roadmap / upgrades / new functionality that is relevant
Providing transparency to internal stakeholders in Sales, Product, Commercial regarding client feedback, issues, renewal risks and opportunities
Following up on actions from client engagement meetings and closing the feedback loop
Understanding client workflows and product usage
Increasing product adoption and usage among clients
Collaborating with sales to schedule client meetings and demos
Acting as a point of escalation for Support, Product or Project workstreams
Maintaining knowledge of contract details, pricing, and terms
Responsibilities:
Customer-facing role - managing customer relationship and enquiries
Helping clients understand how our solutions work
Proactive customer management to identify industry trends, reporting issues and opportunities
Support Sales in both identifying and retaining customer relationships
Foster collaboration and continued product improvement with the development team
Work closely with Commercial Strategy to identify market trends and promote revenue development opportunities
What We’re Looking For:
Candidate to be degree educated
Strong analytical, critical thinking and organizational skills with acute attention to detail
Proficient with Microsoft Excel and PowerPoint
You will be comfortable conducting business analysis and working with clients to understand their requirements
Proactive and able to work independently
Ability to listen, learn quickly and demonstrate initiative
Prepare presentations and present to clients and internal audiences
Must be an excellent written and verbal communicator
Excellent interpersonal skills
Able to easily adapt communication style in different situations
Ability to speak another language (preferred) but not essential
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group)
Job ID: 301878
Posted On: 2024-05-31
Location: London, United Kingdom