S&P Global Jobs

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S&P Global Associate, Client Support in Makati City, Philippines

The Role:

Associate, Client Operations (Investor Relations Solutions)- Project-Based

The Commercial Operations - Investor Relations team is seeking for project-based Associates, where they will be supportingpubliclylisted companies by helping maintain the Investor Relations section of their website.

The Location:

To be based in Makati

Work Shift:

This is a night shift position applicants are still expected to be flexible to work in any other shift depending upon the business need.

The Team - The Business:

The Associate willbe working with a global team to provide worldclasssupporttoclients in various industries such as banking and real estate.

The Impact:

You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact tohelp ensure the success of S&P Global s IR business transition to Q4 Inc.

Responsibilities:

  • Make content updates using an IRspecificcontent management system andcoordinatedesignchanges with an internal design team

  • Answer clientquestionsusingemail and phonecommunication

  • Perform regular audits to proactively catch errors on behalf of client

  • Work with third-party vendorto set up conference calls and webcasts

  • Manage incoming client based inquiries while proactively reaching out to clients to address outstanding issues

  • Partner with senior analysts on projects that improve and develop subject matter expertise

  • Partner with product teams on the timely and thorough testing ofnew Investor Relationsproductenhancementswith an eye toward the client experience

  • Provide independent on-call and weekend support to clientson rotational basis

Requirements:

  • Bachelor s degree.

  • Excellent oral and writtencommunication skills.

  • Experience with Outlook, Word, andPowerPoint.

  • HTML experience is an advantage but not required.

  • Strong organizational skills and ability to prioritize.

  • Integrity, honesty, positive attitude, strong attention to details, and a desire to learnindependentlyare all essential.

  • Must be willing to work inMakation anight shift schedule.

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