S&P Global Commercial Support Specialist in Makati City, Philippines
Commercial Support Specialist (Renewals)
The Specialist will assist the Renewal Operations team on various economic and administrative aspects of product renewals, including client outreach, pricing negotiations, contracts and invoicing.
(relevant for internal applicants only):*
Renewal Operations enable complex transactions and seek to maximize revenue by driving productivity and creating efficiencies across the Global Commercial Team.
The Specialist will work closely with the clients in helping out in the renewal operations and provide support to US operations.
What s in it for you:
Working collaboratively with counterparts and internal stakeholders from different global offices.
Identification of tasks that can be transferred to global support teams
Organizing usage, corporate performance and other data to determine the value an account is receiving from our company.
Presenting pricing proposals to clients.
- Presenting value propositions to clients:*
improvements made, templates built, support calls handled, etc.
Be the first interaction when a client has questions about the pricing of his renewal.
Organize all aspects of the renewal for the Renewal Specialist(s), Client Services Managers and Director of Sales.
Work closely with collections in Finance to get subscriptions paid in a timely manner.
Works with various departments to resolve client issues.
- Completes other assignments as required and - or assigned.
What We re Looking For:
Candidate must possess at least a Bachelor's - College Degree in any field.
At least 2 years of experience specializing in customer service, contract management, lead generation, collections, and related roles. Experience in B2B is preferred.
Experience in using Salesforce CRM is an advantage
Must have excellent oral and written communication skills.
Must be willing to work in Makati.
Willing to work in anight shift schedule.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE:
SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence.
To all recruitment agencies:
S&P Global does not accept unsolicited agency resumes. Please do not forward such resumes to any S&P Global employee, office location or website. S&P Global will not be responsible for any fees related to such resumes.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.