S&P Global Manager, Client Operations in Makati City, Philippines
Manager, Client Support
Grade Level(relevant for internal applicants only):
Makati City, Philippines
The Site Management Team is the main point of contact for remote stakeholders. The team acts as a two way advocate between local team with their global functional managers, as well as a local representative for local site level initiatives and activities.
The Manager shall have to work closely and collaborate with their functional counterparts to ensure continued career development, check and balance for performance management, and provides local context in day to day people management.
What s in it for you:
An opportunity to work with a wide variety of stakeholders across geographical locations
Will have a departmental site level point of view of the operations
Work with support groups to help ensure operational success
Manages a subset of a support team or Product Operations function to establish and maintain high levels of client support. Acts as a local POC for PH based teams.
Leads the sourcing and first round filtering effort. Supplements TA with finding the right talent in the local market.
Has strong knowledge of the organization's products and services to appropriately address client inquires. Develops schedules and timelines for direct reports and deliverables
Identifies issues to address customer needs amid product upgrades and new product launches.
Partner, coordinate and work with local and global stakeholder. Interacts both externally and internally with closely related teams to develop client solutions.
Ensures the necessary technology processes and procedures, and training are in place to service customers.
Pursues improvements in efficiency related to client support or other value-add initiatives for clients. Identifies opportunities to develop models for clients.
Creates on-boarding program and looks for innovative and creative ways to engage with new employees.
What We re Looking For:
Minimum 5 years experience in finance or related field and in a Management role
Demonstrated ability to work with multiple, remote stakeholders working in a Global Organization
Has the ability to work with ambiguity and has successfully created and implemented projects in line with the corporate and local strategies
Successfully implemented business improvements across multiple areas of the business
Experience in a Client Support environment is a must
Strong people skills and ability to adapt in a diverse and multi-cultural environment.
Must have excellent communication, presentation and MS Office skills.
Preferably with experience in project management or process improvement.
Must be willing to work in anight shift schedule.
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