Job Information
S&P Global Customer Migration Associate in Manila, Philippines
About the Role:
Grade Level (for internal use):
08
What’s in it for you : As a Client Migration Associate, you play a crucial role in ensuring a seamless transition for clients, enhancing client satisfaction and contributing to business growth. By effectively coordinating with various teams and managing the migration process, you’ll contribute to a positive client experience and enhance your project management, communication, and problem-solving skills. You will be part of a collaborative and inclusive culture, working with colleagues from different departments and regions. This role offers impactful work, recognition for your contributions, and the chance to make a tangible impact on the organization and its clients.
Responsibilities :
Ensure smooth transition for clients migrating to the new platform
Engage with Sales and Enablement teams to gather client requirements, building a comprehensive understanding of client needs
Collaborate with Account teams to develop and execute project plans for migration and define timelines and deliverables
Conduct training sessions for clients to familiarize them with the new platform
Provide ongoing support to internal and external stakeholdersduring the migration process, addressing any issues or concerns that may arise
Identify and escalate any technical or operational challenges to the appropriate teams for resolution
Monitor product usage and develop and execute proactive, creative, and ongoing contact initiatives to clients, focusing on product adoption and usage growth
Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customer workflow
Maintain accurate documentation of migration activities and client communications
What We’re Looking For:
Positive, proactive attitude and ability to work well in teams
Client-first mindset – exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
Excellent organizational skills with ability to organize, multitask and prioritize in a fast-paced environment
Ideally experienced in consultative sales or a client-facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
Project management experience – ability to manage multiple projects from conception to completion and ensure that timelines are met and all relevant stakeholders updated
Strong advocate of continuous learning, personal development, and knowledge application
Marketing skills is a plus – able to position our products to drive adoption and usage
Basic Qualifications:
Bachelor's degree is required
Strong MS office (Word, Excel, PowerPoint) skills are required
1-3 yearsof work experience
Strong organizational and project management skills
Excellent verbal and written communication skills
Excellent interpersonal skills
Ability to work collaboratively with cross-functional teams
Detail-oriented with strong problem-solving abilities
Preferred Qualifications:
Bachelor’s degree in Finance, Economics or related field
1-3 yearsof experience in client services, sales and marketing, account management, project management, or similar
Familiarity with CRM systems is a plus
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
Job ID: 303554
Posted On: 2024-06-10
Location: Manila, Philippines