S&P Global Jobs

Job Information

S&P Global Client Services Professional in Pasig City, Philippines

The Role:

Client Services Professional (Project-Based)

Location:

Silver City 2, Pasig City

The Team - The Business:

Platts is a leading global energy, petrochemicals, metals and agriculture information provider, and a premier source of benchmark price references. Platts has a highly diverse workforce, a global perspective, and a business casual culture.

Impact:

The Client Services Professional provides frontline service experience in support of customers and prospects. Working in a high performance client services department, the CSA offers a professional approach in answering calls and provide information about Platts products and services, taking input of issues and their resolution thereof by maintaining records of transactions and interactions. Provides appropriate and timely follow-ups wherever required and escalate unresolved queries to other Resolver Groups.

What's in it for you:

This opportunity is for a temporary reliever post, which will not exceed 6-month duration, to cover employees currently on a maternity leave. A full-time opportunity might be extended at the end of the project depending on business need and job performance.

Responsibilities:

  • Provide proactive and reactive support to customers through telephone and email.

    • Assist clients with resolutions to questions concerning products, billing, technical, delivery issues, account - contract status, change of address, cancellation requests, refund requests, and all pertinent queries
  • Keep a clear and active focus on resolving cases, maintaining a patient friendly manner with all customers and colleagues, respecting differences and ensuring that all the necessary action and follow up is taken to resolve a customer s inquiry efficiently and effectively.

  • 100% adherence to Salesforce.com and adoption of all service procedures that provides Platts and the business partners with comprehensive and actionable solutions-oriented metrics.

  • To identify opportunities for potential clients with the aim of winning new business opportunities

  • Regularly attend internal product and market training sessions to stay up-to-date with any changes that impact customers and end-users.

Qualifications:

  • Willing to work on a 6-month project-based role in Pasig Office.

  • Candidates must have at least bachelor s degree in any field. A background in Finance, Technology, Marketing or Business Administration or equivalent is preferred but not required.

  • Minimum 3- 5 years experience working in financial services, trading, and energy data providers is an advantage.

  • We are open to considering fresh graduates depending on interview performance.

    • Strong communication skills is expected in this role. Previous role in client-facing environment and - or web-based product training is an advantage in this role.
  • Must be amenable to work in US-based working hours (night shift)

  • Must be tech savvy and comfortable working in a fast-paced, data-driven working environment.

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