S&P Global Collection Specialist in Pasig City, Philippines

The Role:

Order to Cash (Associate Collection Agent)

The Impact:

This is S&P Global Credit and Collections team

The Career Opportunity:

Working with the global team and clients.

The Team - The Business:

The team is responsible for the collection of all accounts receivable.

Your Skills:

Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

Other Role - Duties:

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications

    • Enforcing Policies and procedures related to payment, cancellation and suspension - termination of customer services

    • Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms - procedures, payment histories, statements of account, etc.

  • Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.

  • Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment

  • Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders

  • Assisting in the maintenance of customer contact information

  • Performing other related tasks as required

  • Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills

  • Bachelor's degree in Financial Management or any related course

  • With minimum 3 to 5 years experience in B2B Collections , advantage with European and North America region

  • Strong background in collections, customer Service, or billing processing

  • Strong background in reporting using MS Office Excel

  • Excellent problem solving skill

  • Commitment to excellent customer service

  • Strong attention to detail, goal oriented

  • Ability to prioritize and manage multiple responsibilities and meet deadlines

    • Office location:*

    Tiendesitas, Pasig

    • Shift schedule:*

    Mid and Night shift but flexible to schedule based on business needs