S&P Global Collection Specialist in Pasig City, Philippines
Order to Cash (Associate Collection Agent)
This is S&P Global Credit and Collections team
The Career Opportunity:
Working with the global team and clients.
The Team - The Business:
The team is responsible for the collection of all accounts receivable.
Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
Other Role - Duties:
Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
Enforcing Policies and procedures related to payment, cancellation and suspension - termination of customer services
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms - procedures, payment histories, statements of account, etc.
Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team
Bachelor's degree in Financial Management or any related course
With minimum 3 to 5 years experience in B2B Collections , advantage with European and North America region
Strong background in collections, customer Service, or billing processing
Strong background in reporting using MS Office Excel
Excellent problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
- Office location:*
- Shift schedule:*
Mid and Night shift but flexible to schedule based on business needs