S&P Global Senior Collector in Pasig City, Philippines

The Role:

Senior Collection

The Impact:

This is S&P Global Credit and Collections team

The Career Opportunity:

Working with the global team and clients.

The Team - The Business:

The team is responsible for the collection of all accounts receivable.

Your Skills:

Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

Other Role - Duties:

The Senior Collection Agent will be responsible for supervising a team of collections agents.

Key Responsibilities

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications

  • Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews.

  • Subject Matter Expect with Collections process (covering across Region - APAC, EMEA and US), work closely with Team Lead with the mastery.

    • Ensuring adherence to policies and procedures related to payment, cancellation and suspension - termination of customer services
  • Managing customer complaints and first level escalations

  • Work closely with Team Leader and S&P Global management to implement process policies , improvement plan and platform knowledge that will contribute to effective collections and reduction of delinquency

  • Managing ongoing training of Associate Collectors (covering APAC and EMEA) and assisting in mutual support and knowledge sharing of the global Credit and Collections team

  • Execution of special projects and high level of data reporting and presentation concerning Collections as required

  • Work closely with Team Lead in process training to new hires and refresher training to existing team member.

Required Skills

  • Bachelor''s Degree of Business Management or any related course

    • Minimum 4 years of experience in Credit and Collections, Accounts Receivables - B2B end to end collection process
  • Excellent verbal and written English communication and process training

  • Excellent interpersonal, motivational, leadership skills and problem solving skill

  • Commitment to excellent customer service

  • Strong attention to detail, goal oriented

  • Ability to prioritize and manage multiple responsibilities and meet deadlines

  • Advanced knowledge of MS Office Suite including Excel

  • Knowledge of Akritiv or other collections strategy systems a plus

    • Office location:*

    Tiendesitas, Pasig

    • Shift schedule:*

    Midshift but flexible to schedule based on business needs