Job Information
S&P Global Specialist, Client Support in Virtual, Texas
About the Role:
Grade Level (for internal use):
09
About the role
The Team:
You will be part of the Kingdom client service team of S&P Global Commodities Insights. This is a client facing role that helps clients with geoscience workflows, troubleshooting project database issues, and assisting with licensing issues on the Kingdom software application, through phone calls, emails, and other collaboration tools. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.
What’s in it for you:
You will be part of a dynamic team that is constantly growing and developing.
You will work in a highly collaborative and passionate team environment.
You will develop deep technical in an organization that is very supportive of personal development.
You will interact with people across multiple disciplines.
Responsibilities and Impact:
This Client Services Specialist will provide customer support for S&P Global products, specifically Kingdom and GeoSyn via phone and email inquiries. The specialist will demonstrate the value of these products in collaboration with our data and information. He/she will work with product management and sustaining engineers to develop processes or product enhancements to address client needs:
Maintain a high level of client care for S&P Global clients.
Troubleshoot client issues to determine root cause and provide a reasonable resolution.
Explain complex workflows in a straightforward and organized manner.
Provide detailed information for “critical” issues to escalation teams.
Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software.
Maintain healthy relationships with sustaining engineers, product management, and development.
Compensation/Benefits Information:
S&P Global states that the anticipated base salary range for this position is $65,000 to $72,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .
What We’re Looking For:
Basic Required Qualifications:
Bachelor’s degree in Geology or Geophysics or an equivalent technology/earth science degree or related experience.
Knowledge of Windows operating systems, networking, and internet functionality required.
Experience troubleshooting technical issues.
Experience with Kingdom or another geophysical interpretation software.
Experience using or managing databases (SQL Server, Oracle, or other relational database).
Experience with TIBCO Spotfire software.
Experience with Interactive Petrophysics software.
Experience with cloud environments (Azure, AWS, etc.).
Additional Preferred Qualifications:
Experience with Kingdom or another geophysical modeling software.
Experience using or managing databases (SQL Server, Oracle, or other relational database).
Experience with TIBCO Spotfire software.
Experience with Interactive Petrophysics software.
Experience with cloud environments (Azure, AWS, etc.).
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 299467
Posted On: 2024-03-22
Location: Boulder, Colorado, United States